diff --git a/aqt/errors.py b/aqt/errors.py
index 836308b35..cd96e4cc2 100644
--- a/aqt/errors.py
+++ b/aqt/errors.py
@@ -98,8 +98,14 @@ or your deck may have a problem.
 <p>If that doesn't fix the problem, please copy the following<br>
 into a bug report:""")
         pluginText = _("""\
-An error occurred in an add-on.<br>
-Please post on the add-on forum:<br>%s<br>""")
+An error occurred in an add-on.<br><br>
+Please start Anki while holding down the shift key, and see if<br>
+the error goes away.<br><br>
+If the error goes away, please report the issue on the add-on<br>
+forum: %s
+<br><br>If the error occurs even with add-ons disabled, please<br>
+report the issue on our support site.
+""")
         pluginText %= "https://anki.tenderapp.com/discussions/add-ons"
         if "addon" in error:
             txt = pluginText